Ayodesk Blog - Latest Insights and Trends

Using an After-Hours Answering Service to Cover Off-Hours Support

We set up a free Google Voice line... When required to provide our CS line, we just put that down, and the voicemail directs callers to email. This article explains strategies for handling customer calls during non-business hours.

Supporting VIP Clients with a Tiny Support Staff

Small businesses often have a few big customers who provide a large chunk of revenue. This post discusses how to give these VIPs excellent service without neglecting others. Suggestions include creating a priority tag or inbox for VIP emails, setting up a direct line for them (if feasible), or proactively checking in with them. It will balance this with the reality that a small team can’t offer everyone white-glove treatment, so segmenting customers by need or value may be necessary (but done carefully to avoid anyone feeling second-class).

How AI Shapes Graphic Design and Branding

How AI Extracts Info from Documents for Small Businesses

Learn how AI automates data extraction for small businesses. Find how to turn PDFs, feedback forms, and more into structured data.

Avoiding Overpromising: Setting Support Boundaries Your Small Team Can Uphold

Learn how to set sensible small-business support policies to protect your team from unrealistic demands

AI as a Multitasking Assistant for Small Startup Teams

How a tiny team can push work to an AI helper and win back time for creative growth

Cross-Training Non-Support Staff to Handle Customer Queries

Exploring how to equip non-support employees to handle basic customer service. Tips for quick product FAQs, ticket system usage, and escalation guidelines.