Ayodesk Blog - Latest Insights and Trends

Do You Need a HIPAA-Compliant Help Desk? (When Healthcare Privacy Applies)

If you're a small business owner in healthcare then you've probably wondered if you need a HIPAA-compliant help desk. This article addresses confusion about HIPAA compliance in customer support. Aimed at startups handling health data, it explains when a help desk or chat needs to be HIPAA-compliant, what that means in practice, and how even harmless channels like email could create exposure.

1273 words

6m read

April 14, 2025

Read More →

Simple Customer Retention Strategies for Small Businesses

If you're a small business owner then you've probably wondered how to keep customers coming back.

What’s the Best Way to Gather Customer Feedback for Your Small Business?

If you're a small business owner then you've probably wondered how to gather and organize feedback from users and customers to improve your small business offerings.

Handling Negative Reviews Gracefully (and Protecting Your Reputation)

If you're a small business owner then you've probably dealt with negative reviews. This article shares tips on how to handle them gracefully and protect your reputation.

Refund Request Dilemmas: Enforcing Your Policy Without Losing the Customer

If you're a small business owner then you've probably faced a customer who missed using their prepaid sessions and now wants a refund after the expiration date. This article discusses best practices for handling refund or compensation requests when the business technically isn’t at fault. Learn how to reference your policy gently, when to offer credits or compromises, and how to maintain goodwill while sticking to your terms.

Dealing with Rude Customers: Tips to Keep Your Cool and Your Business

If you're a small business owner then you've probably dealt with rude customers. This article shares tips on how to handle them professionally and protect your mental health.

Quality vs. Speed: How a Startup Can Scale Customer Support Without Sacrificing Service

Customer support is often a startup's biggest scaling cost. Big companies get away with bad support, but what if you don't want to sacrifice quality? How do you handle customer support as you grow? This piece dives into a startup founder’s dilemma: maintaining excellent support as the user base expands.

Latest Articles and Insights

Do You Need a HIPAA-Compliant Help Desk? (When Healthcare Privacy Applies)

Simple Customer Retention Strategies for Small Businesses

What’s the Best Way to Gather Customer Feedback for Your Small Business?

Handling Negative Reviews Gracefully (and Protecting Your Reputation)

Refund Request Dilemmas: Enforcing Your Policy Without Losing the Customer

Dealing with Rude Customers: Tips to Keep Your Cool and Your Business

Quality vs. Speed: How a Startup Can Scale Customer Support Without Sacrificing Service