Overview
Aisera was an AI Service Management platform acquired by Automation Anywhere in November 2025.
What it covers
Acquisition context - now part of Automation Anywhere process automation platform. Historical background: AI-powered service management for IT, HR, and customer service, claimed 65-80% auto-resolution rates. Core capabilities (pre-acquisition): AI Service Experience (AISX) platform, ticket auto-resolution, conversational AI, knowledge mining, predictive intelligence. Post-acquisition: technology being integrated into Automation Anywhere’s intelligent automation platform. Target (historical): enterprises seeking AI automation for internal service desks (IT, HR) and external customer service. Current recommendation: evaluate Automation Anywhere for Aisera capabilities, or ServiceNow (with Moveworks), or standalone AI support platforms. Note: page serves users searching for Aisera status following acquisition.