Overview

Document360 is a professional knowledge base platform with AI writing and search capabilities for customer self-service.

What it covers

Positioning - dedicated knowledge base platform (not part of helpdesk suite) for organizations prioritizing documentation quality. Core features: knowledge base editor, category management, versioning, multiple knowledge bases, customization, analytics.

AI capabilities

Eddy AI for content writing assistance, AI-powered search that understands queries like ChatGPT, auto-generated summaries, content suggestions. Advanced features: internal and external knowledge bases, private articles, team collaboration, workflow approval, SEO optimization.

Pricing

Free (limited), Standard $149/project/month, Professional $299, Business $399, Enterprise custom.

Target audience

Organizations prioritizing knowledge base quality over all-in-one helpdesk, companies with significant documentation needs. Compare to GitBook (developer focus), Notion (general), Confluence (enterprise), helpdesk-included knowledge bases.

Pros

Knowledge-base focused (not afterthought), strong AI features, professional output.

Cons

Premium pricing, separate from helpdesk (integration needed), overkill for simple FAQ.