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Gorgias

Gorgias is the purpose-built e-commerce customer support platform with the deepest Shopify integration in the market. Page should cover: E-commerce specialization as core differentiator - not a general helpdesk adapted for e-commerce but built specifically for DTC brands.

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Overview

Gorgias is the purpose-built e-commerce customer support platform with the deepest Shopify integration in the market.

What it covers

E-commerce specialization as core differentiator - not a general helpdesk adapted for e-commerce but built specifically for DTC brands. Features: unified inbox for email/chat/social/SMS, Shopify sidebar with full order data, macros with order variables, revenue statistics, intent detection. AI Agent 2.0 capabilities: 60% resolution rate, shopping assistant for product recommendations, order modification automation, refund/return handling.

Pricing

Ticket-based tiers ($10 Starter to $900 Advanced per month) plus AI resolution fees ($0.90-1 per AI resolution). Unlimited agent seats across all plans.

Integrations

Shopify (deepest), Klaviyo, ReCharge, Loop Returns, ShipMonk, BigCommerce, WooCommerce, Magento.

Target audience

Shopify stores, DTC brands, e-commerce operations.

Pros

Deepest Shopify integration, e-commerce-specific AI (order tracking, returns), unlimited seats, shopping assistant for upselling.

Cons

E-commerce only (not suitable for SaaS/general support), ticket + AI resolution dual pricing model.

Tags

gorgias gorgias shopify gorgias e-commerce gorgias pricing gorgias ai gorgias helpdesk gorgias customer service
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