Overview
Guru delivers knowledge in real-time during support conversations via browser extension and Slack/Teams integration.
What it covers
Core differentiator - real-time knowledge surfacing where work happens (browser, Slack, Teams, Salesforce) rather than requiring agents to search separate knowledge base. Core features: knowledge cards, browser extension that surfaces relevant knowledge during work, Slack/Teams integration, verification workflows to keep content fresh, AI-powered search.
AI capabilities
AI search, answer suggestions, automatic knowledge triggers, content recommendations. Verification: unique workflow ensuring knowledge stays accurate with assigned experts and refresh cycles.
Integrations
Salesforce, Zendesk, Intercom, browser-based tools.
Pricing
Credit-based model (contact for details), Starter tier available.
Target audience
Support teams wanting knowledge delivered to them (not searched for), organizations with knowledge freshness concerns. Compare to traditional knowledge bases (Document360), Tettra (Slack-first).
Pros
Knowledge delivered in workflow context, verification keeps content fresh, strong integrations.
Cons
Credit-based pricing complexity, requires adoption across team, not standalone customer-facing KB.