Overview

JivoChat is a live chat platform that grew to $7.5M ARR bootstrapped before Sberbank acquisition in 2021.

What it covers

History - Russian-founded, built to $7.5M ARR bootstrapped, acquired by Sberbank (~$20M) in 2021. Emerging market focus: strong presence in Russia, Eastern Europe, Latin America, emerging markets. Core features: live chat, callback widget, phone integration, CRM, team chat, chatbot, integrations. Omnichannel: website, Facebook, WhatsApp, Telegram, Viber, Apple Business Chat.

Pricing

Basic (free, limited), Professional $19/agent/month. Translation: built-in translator for 90+ languages.

Target audience

Businesses in emerging markets, companies with global customer base needing translation, multilingual support teams.

Pros

Strong emerging market presence, built-in translation, affordable, proven scale.

Cons

Sberbank ownership may be concern for some, less US/Western market focus, Russian company origins.