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Nextiva

Nextiva is a unified business communications platform with voice, video, messaging, and growing contact center capabilities. Page should cover: Company positioning - business phone and unified communications with expanding contact center features.

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Overview

Nextiva is a unified business communications platform with voice, video, messaging, and growing contact center capabilities.

What it covers

Company positioning - business phone and unified communications with expanding contact center features. Core features: VoIP phone system, video conferencing, team messaging, business SMS, CRM integration, call analytics. Contact center capabilities: omnichannel support, IVR, call queuing, reporting.

AI capabilities

Conversation AI, call transcription, analytics, customer journey tracking.

Pricing

Digital $25/user/month, Core $36, Engage $50, Power Suite $75.

Target audience

SMBs seeking unified communications, businesses outgrowing basic phone systems. Compare to RingCentral (larger), Dialpad (AI-focused), Aircall (sales-focused).

Pros

Strong voice quality reputation, growing feature set, SMB-friendly.

Cons

Contact center features less mature than specialists, enterprise features developing.

Tags

nextiva nextiva pricing nextiva phone nextiva contact center business phone system
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