Overview

Richpanel is an e-commerce customer support platform emphasizing self-service to deflect 40-70% of tickets.

What it covers

Core differentiator - self-service focus claiming 40-70% ticket deflection through customer portal before human agent involvement. Multi-brand support: manage up to 5 stores on one platform (key for multi-brand DTC operators). Core features: shared inbox, live chat, self-service portal, customer portal with order tracking, automation workflows. E-commerce

Integrations

Shopify, WooCommerce, BigCommerce, Magento with order data access. Funding: $2.5M from Sequoia India’s Surge - lean funding compared to competitors.

AI capabilities

AI-powered self-service, automated responses, intent detection.

Pricing

Contact for current pricing (has evolved).

Target audience

Growing e-commerce with multiple brands, operations wanting self-service emphasis. Compare to Gorgias (primary competitor).

Pros

Multi-brand support, self-service deflection focus, lean but funded.

Cons

Smaller than Gorgias, less AI depth, niche positioning.