Helpdesk Platforms AI Support Tools
340+ customer support tools, side by side. Filter by category and compare help desks, AI agents, contact centers, chatbots and knowledge tools.
46 items
Help desk built inside Gmail for shared inbox management. Hiver provides shared inbox and help desk that works inside Gmail. Features email assignment, tags, collision detection, automation, analytics. Pricing from $19/user/month.
HubSpot Service Hub provides customer service capabilities unified with marketing and sales on the HubSpot CRM platform.
Intercom is a messaging-first customer service platform pioneering AI-powered support with Fin AI Agent achieving 66-82% resolution rates.
IT service desk with AI and modern user interface. InvGate Service Desk provides ITSM with AI-powered features, modern UI, workflow automation. Features asset management integration, self-service portal. Argentina-based company serving global market.
Help desk that works inside Gmail and Outlook. Keeping provides help desk functionality inside Gmail and Outlook, keeping support in familiar email interface. Features shared mailbox, assignment, internal notes. Pricing from $10/user/month. Simple approach.
Kustomer is a Meta-owned customer service CRM platform with a unique customer-centric (not ticket-centric) approach.
All-in-one help desk with 130+ integrations. LiveAgent provides help desk, live chat, call center with 130+ integrations. Features ticketing, knowledge base, social. Affordable pricing from $9/agent.
LiveChat is a focused real-time chat platform for customer service and sales, publicly traded on the Warsaw Stock Exchange.
Enterprise conversational AI platform with Conversational Cloud for messaging at scale. LivePerson is enterprise conversational AI platform serving major brands with Conversational Cloud. Features AI-powered messaging across web, in-app, SMS, social channels.
IT help desk and service management from Zoho's enterprise division. ManageEngine ServiceDesk Plus provides ITSM with incident, problem, change management, CMDB, asset management. Part of ManageEngine (Zoho). On-premise or cloud deployment. Serves IT departments and MSPs.
Simple live chat focused on small businesses with accessibility features. Olark provides straightforward live chat without complexity, emphasizing accessibility compliance. Features chat transcripts, visitor insights, integrations with CRMs and helpdesks.
Popular open source help desk and ticketing system. osTicket is widely-used open source ticketing system with email piping, custom fields, help topics, SLA. Free self-hosted or cloud hosting available. Large community. Good for organizations wanting open source help desk.
Simple live chat solution now owned by Ruby (virtual receptionist company). Pure Chat offers straightforward live chat with unlimited chats on all plans, customizable widget, and canned responses. Acquired by Ruby. Pricing from $49/month for 4 users.
Salesforce Service Cloud is the enterprise CRM-integrated customer service platform with deep AI through Einstein and new Agentforce capabilities.
Social commerce and messaging platform from Hong Kong. SleekFlow provides omnichannel messaging with WhatsApp, Instagram, WeChat. Features commerce, automation, CRM. Hong Kong-based serving Asia.
ITSM and help desk from SolarWinds with IT asset management. SolarWinds Service Desk provides ITIL-aligned service desk with AI, automation, asset management. Features employee service portal, knowledge base. Pricing from $39/technician/month. IT department focus.