Overview

LiveChat is a focused real-time chat platform for customer service and sales, publicly traded on the Warsaw Stock Exchange.

What it covers

Company stability - publicly traded (WSE), long-established, 37,000+ companies using the platform.

Core focus

Real-time chat specialization rather than comprehensive helpdesk. Features: customizable chat widget, canned responses, chat routing, agent groups, chat surveys, ticketing (secondary feature), integrations.

AI capabilities

Text Intelligence suite including AI Assist (response suggestions), sentiment analysis, automatic tagging.

Pricing

Starter $20/agent/month, Team $41, Business $59, Enterprise custom. Note: separate products for knowledge base (KnowledgeBase), chatbot (ChatBot), help desk (HelpDesk) - can be purchased individually or as suite.

Target audience

SMBs, e-commerce, companies prioritizing real-time chat over comprehensive helpdesk.

Pros

Chat expertise and focus, affordable, e-commerce strength, proven company stability.

Cons

Chat-focused (less comprehensive than full helpdesks), separate products for bots/knowledge base add complexity, AI features less advanced than leaders.