AI Support Tools tagged acquired

Digital engagement platform now part of Genesys. Bold360 was digital engagement with AI, acquired by Genesys. Now Genesys DX. Features chatbot, knowledge, engagement.

Secure remote support acquired by BeyondTrust. Bomgar was enterprise remote support, acquired by BeyondTrust. Now BeyondTrust Remote Support. Enterprise security focus.

Conversational AI platform for e-commerce customer experience. Certainly offers conversational AI for e-commerce with focus on guided selling and customer support. Features product recommendations, FAQ automation. Copenhagen-based serving European e-commerce. Now part of Dixa.

Service management platform acquired by Ivanti. Cherwell was service management platform known for flexibility, acquired by Ivanti. Now part of Ivanti Neurons platform. Features codeless customization, service desk, asset management. Existing customers transitioning to Ivanti.

Conversation intelligence acquired by ZoomInfo. Chorus.ai provides call recording and analysis, acquired by ZoomInfo. Features AI insights, coaching, CRM sync. Now part of ZoomInfo platform.

Field service optimization acquired by Salesforce. ClickSoftware was field service scheduling/optimization, acquired by Salesforce for $1.35B in 2019. Technology powers Salesforce Field Service.

Research repository acquired by UserZoom. EnjoyHQ was research repository, acquired by UserZoom (now UserTesting). Features centralized research, tagging, search.

Customer community platform acquired by Gainsight. Insided was B2B community platform, acquired by Gainsight. Features community, knowledge base, ideation. Now Gainsight Customer Communities.

Patient communication platform now part of ModMed. Klara provides secure patient messaging, telemedicine, scheduling for medical practices. HIPAA compliant. Acquired by ModMed. Focus on dermatology, orthopedics, other specialties.

AI-powered QA acquired by Zendesk in 2024. Klaus provided AI-powered conversation scoring with auto-QA reviewing 100% of conversations. Acquired by Zendesk February 2024. Now Zendesk QA.

Customer service automation platform focused on travel and retail verticals. Mindsay provides conversational AI for customer service with focus on travel, insurance, and retail. Features no-code bot builder, integrations with CRMs. Paris-based company.

Self-service automation platform acquired by Zoom. Solvvy provided AI-powered self-service for customer support. Acquired by Zoom in 2022 for undisclosed amount. Technology now part of Zoom Contact Center. Previously served mid-market companies with automated resolution.

Agent feedback and coaching now part of Medallia. Stella Connect was agent feedback and coaching platform, acquired by Medallia. Features customer-initiated agent feedback, coaching. Now Medallia Agent Connect.

AI agent for customer service focused on e-commerce automation. Thankful provides AI agent that handles routine customer service tickets autonomously. Focus on e-commerce with Shopify, Gorgias integrations. Claims 50%+ ticket automation.

Workforce management acquired by Zendesk. Tymeshift was WFM for Zendesk users, acquired by Zendesk. Now Zendesk Workforce Management. Features AI forecasting, scheduling, activity tracking.

Voice of customer feedback now part of GetFeedback. Usabilla was website and app feedback tool acquired by SurveyMonkey, now part of GetFeedback. Features in-page feedback, campaigns, analytics. Enterprise CX focus.