Additional Platforms AI Support Tools

IT support platform with remote access and ticketing. GoTo Resolve provides IT support with remote access, ticketing, automation. Part of GoTo (LogMeIn). IT team focus.

Video highlight sharing from meetings. Grain provides meeting recording with AI highlights, clips, sharing. Support use: sharing customer insights, training. Free tier, Business from $19/user/month.

Social media management platform with customer engagement features. Hootsuite provides social media management with scheduling, monitoring, inbox for customer engagement. Acquired Heyday for conversational AI. Pricing from $99/month. SMB to enterprise.

IT automation platform with service management and security. Ivanti Neurons provides IT automation across service management, endpoint management, security. AI-powered insights and automation. Enterprise focus. Part of broader Ivanti portfolio.

Atlassian's IT and customer service management with Jira integration. Jira Service Management provides ITSM and customer service with deep Jira integration for development teams. Features queues, SLAs, knowledge base, automation. Virtual Agent AI for self-service.

Enterprise customer engagement platform with community and social. Khoros provides enterprise customer engagement across social, messaging, community, care. Features unified inbox, AI, community platforms. Former Spredfast + Lithium. Enterprise pricing.

Customer service automation platform with chatbot and human handoff. Kommunicate offers chatbot platform with human handoff, knowledge base integration, and helpdesk integrations. Features Kompose bot builder, Dialogflow integration, multilingual support. Pricing from $100/month.

Async video messaging for customer communication and support. Loom provides video recording and sharing for async communication. Support use: video responses, tutorials, walkthroughs. Free tier, Business from $15/user/month. Atlassian company.

Patient engagement platform for healthcare systems. Luma Health provides patient scheduling, communication, referral management for health systems. Features AI-powered outreach, EHR integration. Enterprise healthcare focus.

Visual automation platform (formerly Integromat). Make provides visual automation with complex scenarios, data transformation. More powerful than Zapier for advanced workflows.

Media intelligence platform with social listening and PR monitoring. Meltwater provides media monitoring across social, news, broadcast, print. Features influencer discovery, social analytics. Enterprise pricing. Public company focused on PR and communications teams.

Media monitoring for brand mentions across web and social. Mention provides real-time monitoring of brand mentions across web, social, news. Features alerts, analytics, influencer marketing. French company. Pricing from $41/month.

Microsoft platform for building enterprise bots across channels. Microsoft Bot Framework provides SDK and tools for building bots deployed across Microsoft Teams, web, Slack, and other channels. Features Bot Service for hosting, LUIS for NLU, Azure integration.

Microsoft Teams is a collaboration platform used for internal support and customer communication within Microsoft 365 organizations.

Modern documentation platform with AI for developer docs. Mintlify provides modern documentation with AI search (chat with docs), analytics, custom components. MDX-based. Pricing from free to custom. Y Combinator backed. Popular for dev tool documentation.

Open source workflow automation. n8n provides open source automation with self-hosting option. Features 400+ integrations, code nodes. Fair-code license.