Additional Platforms AI Support Tools

ServiceNow Customer Service Management is an enterprise platform from the company used by 85% of Fortune 500, enhanced by $2.85B Moveworks acquisition.

AI knowledge automation for enterprises. Shelf provides AI-powered knowledge management with content curation, decision trees, analytics. Features GenAI answers, knowledge health monitoring.

Slack is a team communication platform increasingly used for B2B customer support via Slack Connect and helpdesk integrations.

Gmail plugin that turns inbox into organized task boards. Sortd transforms Gmail into visual task boards with drag-and-drop organization. Features shared boards, follow-ups, email tracking. Can be used for simple team email management. Free and paid tiers.

In-app knowledge and enablement platform. Spekit provides in-app learning and knowledge with browser extension. Features speks (micro-content), training, change management. Salesforce ecosystem focus.

Remote access and support solution. Splashtop provides remote access and support with high performance. Features SOS for on-demand support. Affordable alternative to competitors.

Chat and activity feed APIs for apps. Stream provides chat API and activity feeds SDK for building messaging into applications. Features moderation, AI. Developer-focused.

Modern WFM for customer support teams. Surfboard provides scheduling, forecasting, activity tracking for support teams. Modern interface. Integrates with helpdesks. London-based startup.

Co-browsing and video chat platform for support. Surfly provides co-browsing, video chat, document signing for remote support. No downloads required. Features annotation, secure. Dutch company.

No-code AI voice agent builder. Synthflow provides no-code platform for building AI voice agents. Features voice cloning, workflows, integrations. For businesses automating phone support.

Brazilian conversational platform for enterprises. Take Blip provides conversational platform with WhatsApp, chatbots, AI. Strong in Brazil and LATAM markets. Enterprise focus.

Remote access and support software. TeamViewer provides remote access, support, collaboration. Features ServiceCamp for ticketing. Enterprise and SMB. Public company.

AI agent for customer service focused on e-commerce automation. Thankful provides AI agent that handles routine customer service tickets autonomously. Focus on e-commerce with Shopify, Gorgias integrations. Claims 50%+ ticket automation.

AI voice agents for business phone automation. Thoughtly provides AI voice agents for customer service calls. Features no-code builder, analytics, integrations. Business phone automation platform.

Interactive video for e-commerce and customer engagement. Tolstoy provides interactive video widgets for e-commerce with shoppable video, FAQ videos, video responses. Features branching, analytics.

Customer success platform with composable approach. Totango provides modular customer success with SuccessBLOCs (pre-built workflows), health scores, automation. Merged with Catalyst. Various pricing tiers.