AI Support Tools

Enterprise CX suite from SAP for large organizations. SAP Customer Experience provides CRM with sales, service, marketing, commerce, customer data. Deep SAP ecosystem integration. Enterprise pricing. Large enterprise focus.

Feature request tracking from customer feedback. Savio tracks feature requests from support tickets, CRM, surveys. Features prioritization, voting, roadmap. Connects to helpdesks.

Quality assurance platform with AI analytics. Scorebuddy provides QA scorecards, AI analytics, coaching for contact centers. Features calibration, reporting, integrations. Irish company.

In-app chat and messaging API. Sendbird provides chat SDK and API for adding messaging to apps. Features AI chatbot, voice/video. Used by major apps for in-app communication.

Video messaging for customer success and support. Sendspark provides video messaging with personalization, analytics, CRM integration. Focus on customer success and sales. Pricing from $15/user/month.

Social listening platform with conversational AI capabilities. SentiOne combines social listening (monitoring mentions across web and social) with conversational AI for customer engagement. Features social monitoring, chatbot builder, analytics.

Application monitoring with customer context for support. Sentry provides error tracking, performance monitoring with user context. Support teams use for debugging customer issues. Session replay feature.

ServiceNow Customer Service Management is an enterprise platform from the company used by 85% of Fortune 500, enhanced by $2.85B Moveworks acquisition.

AI knowledge automation for enterprises. Shelf provides AI-powered knowledge management with content curation, decision trees, analytics. Features GenAI answers, knowledge health monitoring.

Empathic AI customer service for e-commerce brands. Siena AI provides AI agent for e-commerce with focus on empathetic, brand-voice responses. Handles orders, returns, product recommendations. Claims human-like conversations.

Cloud communications platform for messaging and voice. Sinch provides CPaaS with SMS, voice, video, WhatsApp API. Swedish company, public. Acquired Mailjet, Mailgun. Enterprise communication focus.

Slack is a team communication platform increasingly used for B2B customer support via Slack Connect and helpdesk integrations.

AI phone answering for restaurants. Slang.ai provides AI phone answering specifically for restaurants. Handles reservations, FAQs, orders. Vertical-specific voice AI for hospitality.

Social commerce and messaging platform from Hong Kong. SleekFlow provides omnichannel messaging with WhatsApp, Instagram, WeChat. Features commerce, automation, CRM. Hong Kong-based serving Asia.

Knowledge base for remote teams with AI-powered search. Slite provides team knowledge base with AI Ask feature for instant answers, collaborative docs, templates. Designed for remote teams. Pricing from free to $10/user/month. Clean, modern interface.

SmartBot360 is a HIPAA-compliant chatbot platform built specifically for healthcare from day one.