AI Support Tools

Qualtrics XM is an enterprise experience management platform for customer, employee, product, and brand research.

AI paraphrasing and writing tools. QuillBot provides paraphrasing, grammar checking, summarization, citation tools. Support use: rephrasing responses. Free tier, Premium $9.95/month.

Business messaging platform with AI for text, chat, and social conversations. Quiq provides business messaging across SMS, web chat, social channels with AI augmentation. Features AI-powered responses, routing, sentiment analysis. Focus on retail and consumer brands.

Open source conversational AI framework for developers. Rasa provides open source framework for building contextual AI assistants. Features customizable NLU, dialog management, on-premise deployment for data control. $70M+ raised. Offers Rasa Pro for enterprise features.

Re:amaze is an affordable all-in-one customer support platform for e-commerce, positioned as accessible Gorgias alternative.

API documentation platform with interactive features and analytics. ReadMe provides API documentation with interactive API explorer, changelogs, discussion forums, analytics. Developer-focused with modern design. Pricing from $99/month.

Voice AI platform for automating contact center phone calls. Replicant provides AI voice agents for contact center call automation. Focuses on replacing Tier 1 phone support. Features natural conversation, integrations with contact centers. San Francisco-based.

Business messaging platform for WhatsApp and social channels. Respond.io provides conversational platform for WhatsApp, Messenger, Instagram, Telegram. Features automation, team inbox, broadcasts. Strong in APAC markets.

API for building voice AI agents with human-like speech. Retell AI provides API for building voice AI agents with natural conversation, low latency, and human-like speech. Developer-focused with pay-per-minute pricing. Y Combinator backed.

Speech-to-text API from Rev (transcription service company). Rev.ai provides speech-to-text API from Rev, known for human transcription services. Features async and streaming transcription. Hybrid AI + human option available. Competitive per-minute pricing.

Richpanel is an e-commerce customer support platform emphasizing self-service to deflect 40-70% of tickets.

RingCentral is an enterprise unified communications platform combining phone, video, messaging, and contact center.

Open source team communication with omnichannel. Rocket.Chat provides open source team chat with omnichannel customer engagement (web, WhatsApp, email, social). Self-hosted or cloud. Community and enterprise editions.

Global CPaaS provider from India. Route Mobile provides SMS, WhatsApp, voice APIs globally. India-based, public company. Enterprise communications focus.

Native chatbot capability within Salesforce Service Cloud ecosystem. Einstein Bots is Salesforce's native chatbot within Service Cloud, leveraging Einstein AI. Features dialog builder, NLU, case handoff, Salesforce data integration.

Salesforce Service Cloud is the enterprise CRM-integrated customer service platform with deep AI through Einstein and new Agentforce capabilities.