AI Support Tools

Kayako is a help desk platform with notable bootstrapped history - built to 131,000+ customers including NASA over 16 years without VC before private equity acquisition.

CRM and marketing automation for small businesses. Keap (formerly Infusionsoft) provides CRM, marketing automation, payments for small businesses. Features pipeline, automation, invoicing. Pricing from $299/month.

Help desk that works inside Gmail and Outlook. Keeping provides help desk functionality inside Gmail and Outlook, keeping support in familiar email interface. Features shared mailbox, assignment, internal notes. Pricing from $10/user/month. Simple approach.

Enterprise customer engagement platform with community and social. Khoros provides enterprise customer engagement across social, messaging, community, care. Features unified inbox, AI, community platforms. Former Spredfast + Lithium. Enterprise pricing.

Enterprise community platform within Khoros CX suite. Khoros Communities provides enterprise community with forums, Q&A, ideation, gamification. Part of Khoros customer engagement suite. Enterprise pricing.

Patient communication platform now part of ModMed. Klara provides secure patient messaging, telemedicine, scheduling for medical practices. HIPAA compliant. Acquired by ModMed. Focus on dermatology, orthopedics, other specialties.

Klaus was an AI-powered quality assurance platform for customer service acquired by Zendesk in February 2024, now Zendesk QA. Page should cover: Acquisition context - integrated into Zendesk as "Zendesk QA" product.

AI-powered QA acquired by Zendesk in 2024. Klaus provided AI-powered conversation scoring with auto-QA reviewing 100% of conversations. Acquired by Zendesk February 2024. Now Zendesk QA.

Dashboard and reporting platform. Klipfolio provides dashboards connecting to support tools, spreadsheets, databases. Features custom visualizations, sharing. BI for teams.

Knowledge base with contextual help widget and search analytics. KnowledgeOwl provides knowledge base with contextual help widget, search analytics, PDF export. Features article versioning, access control. Family-owned company. Pricing from $79/author/month.

Customer service automation platform with chatbot and human handoff. Kommunicate offers chatbot platform with human handoff, knowledge base integration, and helpdesk integrations. Features Kompose bot builder, Dialogflow integration, multilingual support. Pricing from $100/month.

Enterprise conversational AI platform with XO Platform for building virtual assistants. Kore.ai provides XO Platform for building enterprise virtual assistants across customer and employee experience. Features low-code builder, NLU, integration framework. Gartner recognized.

Kustomer is a Meta-owned customer service CRM platform with a unique customer-centric (not ticket-centric) approach. Page should cover: Core differentiator - conversation threading around customer identity rather than individual tickets, providing complete customer timeline.

Landbot is a no-code conversational landing page and chatbot builder focused on lead generation and interactive forms. Page should cover: Unique positioning - conversational forms/landing pages that replace static forms with chat-like experiences to increase conversion.

Framework for building LLM applications. LangChain provides framework for building AI applications with RAG, agents, chains. LangSmith for monitoring. Open source with enterprise platform.

Language I/O is translation technology built specifically for customer support workflows with deep helpdesk integration. Page should cover: Positioning - purpose-built for customer support translation, not general translation adapted for support.