AI Support Tools

One of oldest chatbot platforms using AIML-based conversational AI. Pandorabots is veteran chatbot platform (since 2008) using AIML (Artificial Intelligence Markup Language). Features Mitsuku/Kuki (award-winning chatbot), sandbox for development, enterprise hosting.

German conversational AI platform for contact center automation. Parloa provides voice and chat AI for contact centers with focus on natural conversations. German company with European enterprise focus. Features AI phone agents, analytics. Raised $66M. Strong in DACH region.

Product experience platform with in-app guides and analytics. Pendo provides product analytics, in-app guides, user feedback for software products. Features adoption tracking, NPS, user onboarding. Enterprise pricing. Product-led growth focus.

Enterprise translation management and localization. Phrase (formerly Memsource) provides enterprise TMS with AI translation, CAT tools, workflow automation. Strong in enterprise localization. Various pricing tiers.

Customer success platform with revenue focus. Planhat provides customer success with health scores, automation, revenue management, usage analytics. Swedish company. Enterprise features.

Playvox is a workforce engagement platform combining quality management, coaching, and workforce management for contact centers.

Communications APIs for voice and SMS. Plivo provides voice and SMS APIs with global coverage. Features Zentrunk SIP trunking, contact center solutions. Developer-friendly with competitive pricing.

Customer communication platform with reviews and messaging. Podium provides business messaging, reviews, payments via text/web chat. Strong in healthcare, automotive, home services. Features AI assistant. Pricing from $399/month.

Voice AI for enterprise phone support with human-like conversations. PolyAI provides voice assistants for enterprise customer service calls claiming human-like conversations. London-based, $70M+ raised. Focus on hospitality, banking, healthcare.

Product management platform with customer feedback integration. Productboard provides product management with feedback collection, prioritization, roadmapping. Features customer insights, feature voting. Integrates with support tools. Pricing from $25/maker/month.

Easy-to-use knowledge base as part of ProProfs help desk suite. ProProfs Knowledge Base offers simple knowledge base creation with templates, branding, analytics. Part of ProProfs suite including help desk, chat, surveys. Affordable pricing from $49/author/month.

Simple live chat solution now owned by Ruby (virtual receptionist company). Pure Chat offers straightforward live chat with unlimited chats on all plans, customizable widget, and canned responses. Acquired by Ruby. Pricing from $49/month for 4 users.

Pylon is a B2B customer support platform designed for serving customers in Slack and Teams shared channels.

Enterprise conversational AI with focus on customer engagement and automation. Pypestream provides enterprise messaging and AI for customer engagement. Features secure messaging, AI automation, live agent routing. Focus on insurance, healthcare, financial services.

Website surveys and user research with AI insights. Qualaroo provides targeted website surveys (nudges) with AI-powered sentiment analysis. Features exit surveys, feedback widgets. ProProfs company. Pricing from $99/month.

Qualified is a B2B conversational AI platform with "Piper" AI SDR agent, being acquired by Salesforce (Q1 2026, $1-1.5B).