AI Support Tools

Documentation platform for product teams and internal wikis. Archbee provides documentation for product teams with API docs, knowledge base, internal wiki capabilities. Features diagrams, OpenAPI support, AI assistant. Pricing from free to $50/month.

NPS and customer feedback platform with frontline focus. AskNicely provides NPS platform with focus on frontline team engagement. Features real-time feedback, coaching workflows, leaderboards. Integrates with CRMs. Enterprise pricing focus.

Assembled is modern workforce management for support teams with AI-powered forecasting and helpdesk integrations.

Speech-to-text API with advanced AI models for developers. AssemblyAI provides speech-to-text API with speaker diarization, sentiment analysis, topic detection, summarization. Pay-per-minute pricing. Developer-focused.

Conversational AI for marketing and customer engagement. Automat.ai provides conversational AI for marketing automation and customer engagement. Features personalized conversations, product discovery, customer insights. Focus on retail, CPG, beauty brands. Montreal-based company.

Legacy enterprise communications transitioning to cloud contact center. Avaya provides enterprise communications including Avaya Experience Platform for cloud contact center. Legacy on-premise market leader transitioning to cloud. Enterprise pricing.

Balto provides real-time AI guidance during live phone calls, coaching agents with scripts and prompts as conversations happen.

Communications APIs and infrastructure provider. Bandwidth provides voice, messaging APIs with own network infrastructure. Powers other CPaaS providers. Enterprise focus. Public company.

Enterprise remote support with security focus. BeyondTrust provides secure remote support for enterprise. Features privileged access, audit trails, compliance. Security-focused.

All-in-one customer experience platform with reviews and messaging. Birdeye provides reviews, messaging, surveys, listings, referrals. Strong in healthcare, home services, automotive. Features AI responses. Enterprise pricing.

AI phone calling API for automated conversations. Bland AI provides API for building AI phone agents. Features realistic voice, custom prompts, call handling. Developer-focused for phone automation.

AI customer service for e-commerce with automation. Bling provides AI-powered customer service for e-commerce with automation, order tracking, returns. Focus on automation and efficiency. E-commerce specific.

Enterprise ITSM with cognitive automation from BMC. BMC Helix provides enterprise ITSM with cognitive automation, multi-cloud management. Legacy enterprise vendor with modern cloud platform. Competes with ServiceNow for large enterprise market.

Video email platform for personal customer communication. BombBomb provides video recording for email with tracking, integrations. Focus on personal, human communication. Pricing from $33/month.

Nordic enterprise conversational AI platform with no-code virtual agent builder. Boost.ai offers no-code conversational AI for enterprise customer service and internal support. Nordic company (Norway) serving banking, insurance, telecom.

Conversational AI platform for LATAM markets. Botmaker provides chatbots and AI for WhatsApp, Instagram, web. Argentina-based serving LATAM. Features automation, live chat.