AI Support Tools

Botpress is an open source conversational AI platform for developers wanting full control over chatbot infrastructure.

AI chatbot platform with multilingual support and human handoff. Botsify offers chatbot building for website, Facebook, WhatsApp with conversational forms and human handoff. Features 100+ language support, e-commerce integrations. Pricing from $49/month.

Social media monitoring and brand mention tracking. Brand24 provides social listening and media monitoring across social, news, blogs, forums. Features sentiment analysis, influencer identification, alerts. Polish company. Pricing from $119/month.

Enterprise social listening and consumer intelligence platform. Brandwatch provides enterprise social listening, consumer research, influencer marketing. Cision company. Features AI-powered insights, trend analysis. Enterprise pricing.

Workforce optimization suite with WFM and analytics. Calabrio provides workforce management, quality management, analytics, workforce engagement. Enterprise contact center focus. Competes with NICE, Verint.

Canary Technologies is a hotel guest experience platform with 90% inquiry resolution and contactless operations.

Feature request tracking and product roadmap tool. Canny provides feature request boards with voting, changelog, roadmap. Helps prioritize product development based on feedback. Integrates with Intercom, Zendesk. Pricing from free to $400/month.

AI-powered support automation platform for helpdesk and knowledge management. Capacity provides AI support automation that connects to existing systems (Sharepoint, Google Drive, etc.) to answer questions. Features helpdesk, knowledge base, workflow automation.

Cloud help desk for small businesses. Cayzu provides simple cloud help desk with ticketing, knowledge base, automation. Affordable pricing for small teams.

Conversational AI platform for e-commerce customer experience. Certainly offers conversational AI for e-commerce with focus on guided selling and customer support. Features product recommendations, FAQ automation. Copenhagen-based serving European e-commerce. Now part of Dixa.

Product adoption with targeted in-app experiences. Chameleon provides in-app tours, tooltips, surveys, launchers for product adoption. Features targeting, A/B testing, analytics. SaaS product focus.

Connect marketplace messages to Zendesk, Freshdesk, and more. ChannelReply integrates Amazon, eBay, Walmart, Shopify messages into Zendesk, Freshdesk, Zoho Desk, Help Scout. Features order data sync. Pricing from $49/month.

Chatfuel is a no-code chatbot builder for Messenger and Instagram, focused on e-commerce and marketing automation.

ChatGPT is OpenAI's conversational AI assistant that can augment customer support workflows for drafting, summarizing, and knowledge creation.

Live chat and chatbot platform now part of Brevo (formerly Sendinblue). Chatra provides live chat with chatbot capabilities, acquired by Brevo (formerly Sendinblue). Features group chats, typing insights, targeted messages. Free tier available.

Chatwoot is a Y Combinator-backed open source alternative to Intercom with self-hosting option.