AI Support Tools

Enterprise conversational AI with emotion and sentiment analysis. Uniphore provides conversational service automation with emotion AI and sentiment analysis. Features voice biometrics, agent assist, sales assist. $610M raised. Enterprise focus on contact centers. Palo Alto-based.

Turn Slack messages into tickets with helpdesk features. Unthread converts Slack conversations into trackable tickets with SLAs, assignment, analytics. For teams doing support in Slack. Integrates with Notion, Linear.

Instant screen sharing for customer support. Upscope provides one-click screen sharing and co-browsing for live support. No downloads for customer. Intercom, Zendesk, LiveChat integrations.

No-code user onboarding and product tours. UserGuiding provides product tours, onboarding flows, help center without code. Features segmentation, analytics. Pricing from $89/month. Affordable alternative.

German live chat and messaging platform with GDPR-compliant data handling. Userlike offers website chat and unified messaging (WhatsApp, Facebook, SMS) with strong GDPR compliance and German data hosting. Features AI Automation Hub for chatbots. Pricing from free to €720/month.

Product growth platform with in-app experiences and analytics. Userpilot provides product adoption with in-app onboarding, feature adoption, analytics, NPS. Focus on product-led growth. Pricing from $249/month.

Product feedback and feature request management platform. UserVoice provides product feedback collection, feature voting, roadmap management. Helps product teams prioritize based on customer input. Integrates with helpdesks. Pricing from $799/month.

AI-powered customer experience automation platform for enterprises. Ushur provides no-code customer experience automation with AI for email, chat, voice. Features intelligent document processing, workflow automation. Strong in insurance and healthcare. $92M raised.

Open source help desk built on Symfony framework. UVdesk provides open source help desk with ticket management, knowledge base, multi-channel support. Built on Symfony PHP framework. Open source community edition or SaaS version. E-commerce integrations available.

Enterprise community platform for customer engagement. Vanilla Forums (Higher Logic) provides enterprise community with forums, Q&A, ideation, knowledge. Features moderation, gamification. Enterprise pricing.

Voice AI platform for building phone agents with developer APIs. Vapi provides platform for building AI phone agents with developer APIs, voice cloning, function calling. Pay-per-minute pricing. Backed by a]16z. For developers building voice AI applications from scratch.

Enterprise workforce engagement and customer engagement. Verint provides workforce engagement, customer engagement, speech analytics, WFM. Enterprise focus with AI capabilities. Public company.

Conversational AI platform from India for customer support automation. Verloop.io offers AI-powered chatbots for customer support and lead generation. Features NLU, multilingual support, WhatsApp integration, analytics. Based in Bangalore, serving Indian and global markets.

AI analysis of qualitative customer feedback. Viable provides AI analysis of open-ended feedback with natural language reports. Features theme analysis, weekly insights. Acquired by Yext.

Video platform for sales and customer engagement. Vidyard provides video hosting, recording, analytics for sales and customer communication. Features personalized videos, integrations. Free tier, business tiers available.

Multi-brand help desk with service desk features. Vision Helpdesk provides help desk with multi-brand, satellite helpdesk, ITIL features. Features gamification, customer portal.