AI Support Tools

Remote access and support software. TeamViewer provides remote access, support, collaboration. Features ServiceCamp for ticketing. Enterprise and SMB. Public company.

Tettra is a Slack-first knowledge management platform with Kai AI assistant answering questions in Slack.

AI agent for customer service focused on e-commerce automation. Thankful provides AI agent that handles routine customer service tickets autonomously. Focus on e-commerce with Shopify, Gorgias integrations. Claims 50%+ ticket automation.

AI customer support for Slack Connect channels. Thena provides AI-powered support for B2B companies using Slack Connect. Features request detection, routing, SLA tracking, analytics for customer Slack channels.

AI voice agents for business phone automation. Thoughtly provides AI voice agents for customer service calls. Features no-code builder, analytics, integrations. Business phone automation platform.

Tidio is an SMB-friendly live chat platform with Lyro AI chatbot powered by Claude for affordable AI automation.

Interactive video for e-commerce and customer engagement. Tolstoy provides interactive video widgets for e-commerce with shoppable video, FAQ videos, video responses. Features branching, analytics.

Service management software for IT, FM, and HR departments. TOPdesk provides service management for IT, facilities, and HR with incident management, asset management, self-service portal. Dutch company serving Europe and global. Various pricing tiers.

Customer success platform with composable approach. Totango provides modular customer success with SuccessBLOCs (pre-built workflows), health scores, automation. Merged with Catalyst. Various pricing tiers.

Translation management for agile teams. Transifex provides translation management with developer integrations, machine translation, collaborative features. Features API, GitHub/GitLab integration. Pricing from free tier.

Omnichannel inbox for WhatsApp, email, social messaging. Trengo provides unified inbox for WhatsApp, email, Instagram, Facebook, live chat. Features automation, team collaboration. Netherlands-based. SMB to mid-market.

Community platform for customer engagement (now Bettermode). Tribe rebranded to Bettermode, providing community platform with Q&A, discussions, knowledge base, ideation. White-label options. Free tier available.

Twilio provides communication APIs (SMS, voice, WhatsApp, email) that power custom customer support solutions and integrate with helpdesks.

Programmable contact center built on Twilio APIs for custom deployments. Twilio Flex is fully programmable contact center built on Twilio's communication APIs. Allows complete customization of agent experience, routing, integrations. Pay-per-hour or per-user pricing.

Typeform creates conversational surveys with one-question-at-a-time UX that improves completion rates for customer feedback.

Unbabel combines AI translation with human editors for quality-assured multilingual customer support.