AI Support Tools

Customer success platform for B2B SaaS companies. Vitally provides customer success with product analytics integration, health scores, playbooks, docs. Focus on B2B SaaS. Pricing from $399/month.

Enterprise service management platform. Vivantio provides service management for IT, customer service, HR. Features ITIL alignment, workflow automation. UK company.

Collaborative platform for designing and deploying voice and chat AI. Voiceflow provides collaborative canvas for teams to design, prototype, and deploy voice and chat assistants. Features visual builder, prototyping, handoff to developers. Pricing from free to enterprise.

Communications platform with APIs and contact center from Ericsson. Vonage provides communications APIs and Vonage Contact Center. Owned by Ericsson (acquired 2022 for $6.2B). Features programmable voice, video, messaging APIs plus packaged contact center.

Open source CRM with sales, marketing, and support. Vtiger provides CRM with sales, marketing automation, and help desk. Open source edition available. Cloud pricing from $12/user/month. India-based company.

Digital adoption platform for enterprise software. WalkMe provides digital adoption with in-app guidance, automation, analytics. Enterprise focus for complex software adoption. Public company. Enterprise pricing.

WhatsApp Business API solution provider. WATI provides official WhatsApp Business API with shared inbox, chatbot, broadcasts. No-code automation builder. Affordable WhatsApp solution.

Communication and payments platform for healthcare practices. Weave provides phone system, texting, reviews, payments for healthcare practices. Features patient communication, scheduling integration. Public company. Pricing ~$99/month.

Digital adoption platform with in-app guidance. Whatfix provides digital adoption with interactive walkthroughs, self-service help, analytics. Focus on enterprise software training. Enterprise pricing.

WhatsApp Business enables customer support via WhatsApp messaging, requiring API access for business-scale operations.

Hotel messaging platform now part of Cloudbeds. Whistle was hotel messaging and guest experience platform, acquired by Cloudbeds. Features guest messaging, upselling, PMS integration. Now part of Cloudbeds hospitality suite.

Facebook/Meta's free NLU platform for building conversational applications. Wit.ai is Meta's free natural language understanding platform for developers. Features intent detection, entity extraction, voice input. Completely free. Powers many Messenger bots.

Help desk from Wix website builder. Wix Answers provides help desk with ticketing, knowledge base, chat. Integrates with Wix websites. Part of Wix ecosystem.

In-app NPS and CX surveys for product teams. Wootric (now InMoment) provides in-app and email NPS, CSAT, CES surveys with machine learning insights. Product analytics focus. Acquired by InMoment. Pricing from free tier.

Wordtune is an AI writing assistant specialized in rewriting and tone adjustment for improving customer communications.

Writer is an enterprise AI writing platform with governance and compliance features for brand and regulatory control.