AI Support Tools

Free open source help desk alternative to Help Scout. FreeScout is self-hosted Help Scout alternative with shared inbox, knowledge base, automation. PHP-based, easy to install. Completely free and open source. Module marketplace for extensions. Active community development.

Modern messaging platform from Freshworks with Freddy AI capabilities. Freshchat offers modern messaging across web, mobile, and social channels with Freddy AI for automation. Part of Freshworks ecosystem with native Freshdesk integration.

Freshdesk is the most affordable enterprise-grade customer support platform with a generous free tier and competitive AI add-on pricing.

IT service management with Freddy AI from Freshworks. Freshservice is IT service management (ITSM) platform with Freddy AI for automation. Features incident management, asset management, service catalog. Part of Freshworks ecosystem.

Front is a collaborative inbox platform for team email management and customer communication.

Digital experience intelligence with session replay. FullStory provides session replay, heatmaps, analytics for understanding customer behavior. Support use: seeing what customer experienced.

Co-browsing and session replay for customer support. Fullview provides co-browsing, session replay, console logs for support debugging. Features one-click customer screen access. Intercom, Zendesk integration.

Enterprise customer success platform for reducing churn. Gainsight provides customer success with health scores, automation, journey orchestration, community. Enterprise pricing. Market leader in customer success category.

WhatsApp shared inbox for small businesses. Gallabox provides WhatsApp Business API with shared inbox, chatbot, broadcasts. Features payment collection, catalog. India-focused pricing.

Real-time KPI dashboards for support teams. Geckoboard provides TV dashboards displaying real-time metrics from Zendesk, Salesforce, and 80+ tools. Features visualizations, sharing.

Genesys Cloud CX is an enterprise contact center platform from the Gartner Magic Quadrant leader in CCaaS.

Salesforce-integrated customer feedback platform. GetFeedback (Momentive/SurveyMonkey) provides customer feedback with deep Salesforce integration. Features surveys, analytics, CX program management. Enterprise pricing. Strong Salesforce ecosystem focus.

GitBook is a developer-focused documentation platform with Git-based workflow for technical knowledge bases.

Gladly is a people-centered customer service platform designed for B2C retail and hospitality brands.

Collaborative email and workflow automation for Gmail. Gmelius provides shared inbox, email sequences, kanban boards, automation inside Gmail. Features templates, scheduling, analytics. Pricing from $15/user/month. Gmail-native collaboration platform.

Gong is a revenue intelligence platform using AI to analyze sales and support conversations for coaching and insights.