AI Support Tools

Google Cloud conversational AI platform for building chatbots and voice apps. Dialogflow is Google Cloud's conversational AI for building chatbots and voice applications. Two versions: ES (standard) and CX (advanced flows).

Google Gemini is Google's AI assistant with native Google Workspace integration for support teams using Gmail and Docs.

Gorgias is the purpose-built e-commerce customer support platform with the deepest Shopify integration in the market.

IT support platform with remote access and ticketing. GoTo Resolve provides IT support with remote access, ticketing, automation. Part of GoTo (LogMeIn). IT team focus.

Video highlight sharing from meetings. Grain provides meeting recording with AI highlights, clips, sharing. Support use: sharing customer insights, training. Free tier, Business from $19/user/month.

Grammarly is a writing assistant that improves clarity and correctness in real-time, applicable to customer support communications.

Groove is a bootstrapped simple help desk famous for transparent "Journey to $100K MRR" blog documenting startup growth.

Conversational messaging platform and WhatsApp BSP. Gupshup provides messaging APIs and WhatsApp Business API. Features chatbot builder, campaigns, commerce. Global company with India origins.

Guru delivers knowledge in real-time during support conversations via browser extension and Slack/Teams integration.

ITIL-aligned service management software. HaloITSM provides ITSM with ITIL alignment, asset management, service catalog. UK company. Features HaloPSA for MSPs.

Customer experience platform with AI coaching. Happitu provides CX platform with real-time agent coaching, workflows, analytics. Features screen pops, guidance during calls.

Help desk with separate chat and BI products. HappyFox provides help desk, chat, BI as separate products. Features ticketing, automation, knowledge base. Clean interface.

Haptik is India's largest AI chatbot platform, owned by Reliance Jio (acquired ~$100M in 2019).

Help Scout is a simplicity-focused help desk for growing teams who want powerful features without complexity.

HelpCrunch is a customer communication platform operating with bootstrapped mentality despite early seed funding.

Knowledge base software with advanced customization and analytics. Helpjuice provides knowledge base with extensive customization, analytics, intelligent search. Features multi-language, multi-branding. Pricing from $120/month for 4 users.