AI Support Tools

IT service desk with AI and modern user interface. InvGate Service Desk provides ITSM with AI-powered features, modern UI, workflow automation. Features asset management integration, self-service portal. Argentina-based company serving global market.

In-product surveys for user research. Iterate provides in-app surveys for user feedback, NPS, research. Features targeting, analysis. Product research focus.

IT automation platform with service management and security. Ivanti Neurons provides IT automation across service management, endpoint management, security. AI-powered insights and automation. Enterprise focus. Part of broader Ivanti portfolio.

Hotel guest communications now part of Revinate. Ivy was AI-powered hotel guest communications, part of Revinate. Features messaging, surveys, campaign automation. Revinate provides hotel CRM and marketing.

Jasper is an AI writing platform for brand-consistent content creation, applicable to support documentation and customer communications.

Atlassian's IT and customer service management with Jira integration. Jira Service Management provides ITSM and customer service with deep Jira integration for development teams. Features queues, SLAs, knowledge base, automation. Virtual Agent AI for self-service.

JivoChat is a live chat platform that grew to $7.5M ARR bootstrapped before Sberbank acquisition in 2021.

Cloud phone system with AI for sales and support teams. JustCall provides cloud phone with AI conversation intelligence, SMS, WhatsApp. Features JustCall iQ for AI analytics. Integrates with CRMs and helpdesks. Pricing from $30/user/month. India-founded, global customer base.

Enterprise communications platform from Italy. Kaleyra provides CPaaS with SMS, voice, WhatsApp, video. Strong in India, Europe. Tata Communications company.

Kayako is a help desk platform with notable bootstrapped history - built to 131,000+ customers including NASA over 16 years without VC before private equity acquisition.

Help desk that works inside Gmail and Outlook. Keeping provides help desk functionality inside Gmail and Outlook, keeping support in familiar email interface. Features shared mailbox, assignment, internal notes. Pricing from $10/user/month. Simple approach.

Enterprise customer engagement platform with community and social. Khoros provides enterprise customer engagement across social, messaging, community, care. Features unified inbox, AI, community platforms. Former Spredfast + Lithium. Enterprise pricing.

Patient communication platform now part of ModMed. Klara provides secure patient messaging, telemedicine, scheduling for medical practices. HIPAA compliant. Acquired by ModMed. Focus on dermatology, orthopedics, other specialties.

Klaus was an AI-powered quality assurance platform for customer service acquired by Zendesk in February 2024, now Zendesk QA.

Knowledge base with contextual help widget and search analytics. KnowledgeOwl provides knowledge base with contextual help widget, search analytics, PDF export. Features article versioning, access control. Family-owned company. Pricing from $79/author/month.

Customer service automation platform with chatbot and human handoff. Kommunicate offers chatbot platform with human handoff, knowledge base integration, and helpdesk integrations. Features Kompose bot builder, Dialogflow integration, multilingual support. Pricing from $100/month.