Overview

Freshsales is Freshworks’ sales CRM integrating with Freshdesk for unified sales and support operations.

What it covers

Positioning - sales CRM within Freshworks ecosystem, integrates with Freshdesk, Freshchat, Freshmarketer. Core CRM features: contact and account management, deal pipeline, activity timeline, email tracking, built-in phone, reporting.

AI capabilities

Freddy AI for lead scoring, deal insights, sales forecasting. Freshdesk

Integrations

Unified customer view across support and sales, automatic ticket context in CRM.

Pricing

Free (limited), Growth $11/user/month, Pro $47, Enterprise $71.

Target audience

Organizations using Freshdesk wanting CRM, SMBs seeking affordable CRM. Compare to HubSpot CRM, Zendesk Sell, Pipedrive.

Pros

Freshdesk native integration, affordable, Freddy AI included.

Cons

CRM features less than Salesforce, best value within Freshworks ecosystem.