Overview

Zendesk Sell is a sales CRM that integrates with Zendesk Support for unified sales and support customer data.

What it covers

Positioning - sales CRM complementing Zendesk Support for organizations wanting unified customer view across sales and service. Core CRM features: contact and deal management, sales pipeline, activity tracking, email integration, task management, reporting. Zendesk

Integrations

Unified customer view with Support - see support history in sales context and vice versa. Communication: email, calling, SMS built into CRM, activity capture.

Pricing

Sell Team $25/user/month, Sell Growth $69, Sell Professional $149.

Target audience

Organizations using Zendesk Support wanting CRM integration, SMB sales teams. Compare to Salesforce, HubSpot CRM, Pipedrive.

Pros

Native Zendesk Support integration, unified customer view.

Cons

CRM features less comprehensive than Salesforce, primarily valuable for Zendesk Support users, smaller CRM ecosystem.