AI Support Tools

Enterprise live chat with HIPAA compliance and healthcare focus. SnapEngage offers enterprise live chat with HIPAA compliance for healthcare organizations. Features proactive chat, chatbot, SMS, Facebook Messenger integration. Healthcare-specific features with BAA available.

Free enterprise-grade chatbot platform with omnichannel deployment. Snatchbot offers free chatbot platform with enterprise features including omnichannel deployment across web, Facebook, Slack, email, SMS. Features NLP, human handoff, analytics.

ITSM and help desk from SolarWinds with IT asset management. SolarWinds Service Desk provides ITIL-aligned service desk with AI, automation, asset management. Features employee service portal, knowledge base. Pricing from $39/technician/month. IT department focus.

Patient relationship management for healthcare practices. Solutionreach provides patient communication with reminders, recalls, surveys, reviews for medical and dental practices. Features automated campaigns. Practice-focused.

Self-service automation platform acquired by Zoom. Solvvy provided AI-powered self-service for customer support. Acquired by Zoom in 2022 for undisclosed amount. Technology now part of Zoom Contact Center. Previously served mid-market companies with automated resolution.

Gmail plugin that turns inbox into organized task boards. Sortd transforms Gmail into visual task boards with drag-and-drop organization. Features shared boards, follow-ups, email tracking. Can be used for simple team email management. Free and paid tiers.

Voice AI platform powering conversational experiences for automotive and enterprise. SoundHound provides voice AI with Houndify platform for voice interfaces. Strong in automotive (in-car assistants) and restaurant ordering. Acquired Amelia AI (enterprise assistant).

In-app knowledge and enablement platform. Spekit provides in-app learning and knowledge with browser extension. Features speks (micro-content), training, change management. Salesforce ecosystem focus.

Free help desk for IT teams with Spiceworks community integration. Spiceworks provides free cloud help desk for IT teams with ticketing, user portal, reporting. Supported by ads and Spiceworks community. On-premise version also available. Popular with IT departments.

Remote access and support solution. Splashtop provides remote access and support with high performance. Features SOS for on-demand support. Affordable alternative to competitors.

In-product research platform with AI analysis. Sprig provides in-product surveys, session replay, AI analysis. Features replays triggered by feedback. Product research tool.

Sprinklr is an enterprise unified customer experience platform with comprehensive social media customer care across 23+ channels. Page should cover: Positioning - unified CXM platform, not just social but comprehensive customer experience. Public company with enterprise focus.

Enterprise social and digital customer care across 23+ channels. Sprinklr Service provides unified customer care across 23+ social and messaging channels. Part of Sprinklr unified CXM platform. AI-powered routing and responses. Public company. Enterprise pricing ($60-100K/year).

Social media management with unified smart inbox for engagement. Sprout Social provides social media management, analytics, and smart inbox for customer engagement. Features listening, advocacy, care. Public company. Pricing from $249/seat/month.

AI knowledge network connecting experts. Starmind provides AI-powered knowledge network that routes questions to internal experts. Features expertise mapping, answer routing. Swiss enterprise company.

Agent feedback and coaching now part of Medallia. Stella Connect was agent feedback and coaching platform, acquired by Medallia. Features customer-initiated agent feedback, coaching. Now Medallia Agent Connect.