AI Support Tools tagged enterprise

Voice AI for enterprise phone support with human-like conversations. PolyAI provides voice assistants for enterprise customer service calls claiming human-like conversations. London-based, $70M+ raised. Focus on hospitality, banking, healthcare.

Product management platform with customer feedback integration. Productboard provides product management with feedback collection, prioritization, roadmapping. Features customer insights, feature voting. Integrates with support tools. Pricing from $25/maker/month.

Enterprise conversational AI with focus on customer engagement and automation. Pypestream provides enterprise messaging and AI for customer engagement. Features secure messaging, AI automation, live agent routing. Focus on insurance, healthcare, financial services.

Voice AI platform for automating contact center phone calls. Replicant provides AI voice agents for contact center call automation. Focuses on replacing Tier 1 phone support. Features natural conversation, integrations with contact centers. San Francisco-based.

Global CPaaS provider from India. Route Mobile provides SMS, WhatsApp, voice APIs globally. India-based, public company. Enterprise communications focus.

Leading CRM platform with Service Cloud for customer support. Salesforce is the market-leading CRM with Sales Cloud, Service Cloud, Marketing Cloud, and more. Service Cloud provides customer service. Public company (NYSE: CRM). Pricing from $25/user/month.

Native chatbot capability within Salesforce Service Cloud ecosystem. Einstein Bots is Salesforce's native chatbot within Service Cloud, leveraging Einstein AI. Features dialog builder, NLU, case handoff, Salesforce data integration.

Field service management from Salesforce. Salesforce Field Service provides scheduling, mobile workforce, asset management. Part of Service Cloud. Enterprise field service.

Enterprise CX suite from SAP for large organizations. SAP Customer Experience provides CRM with sales, service, marketing, commerce, customer data. Deep SAP ecosystem integration. Enterprise pricing. Large enterprise focus.

Field service from SAP. SAP Field Service Management provides scheduling, mobile, crowd service. Part of SAP ecosystem. Enterprise focus with Coresystems acquisition.

Enterprise IT service management leader used by Fortune 500. ServiceNow ITSM is market leader for enterprise IT service management with incident, problem, change, CMDB. Now Assist AI capabilities. 85% of Fortune 500 use ServiceNow. Complex implementation, enterprise pricing.

AI knowledge automation for enterprises. Shelf provides AI-powered knowledge management with content curation, decision trees, analytics. Features GenAI answers, knowledge health monitoring.

Cloud communications platform for messaging and voice. Sinch provides CPaaS with SMS, voice, video, WhatsApp API. Swedish company, public. Acquired Mailjet, Mailgun. Enterprise communication focus.

Embedded analytics platform. Sisense provides embedded analytics for SaaS products. Features AI, data prep, customizable dashboards. Enterprise and embedded focus.

Spreadsheet-based work management. Smartsheet provides work management with spreadsheet interface. Features automation, dashboards, forms. Public company. Enterprise scale.

Enterprise live chat with HIPAA compliance and healthcare focus. SnapEngage offers enterprise live chat with HIPAA compliance for healthcare organizations. Features proactive chat, chatbot, SMS, Facebook Messenger integration. Healthcare-specific features with BAA available.